Booking is simple! Call us on +61 (3) 5261 2932, email [email protected], or visit us in person during office hours (8:00 am to 6:00 pm). A one-night deposit is required to confirm your booking. During peak periods, full payment is due 14 days prior to arrival.

We accept the following payment methods:

• Cash

• Electronic Funds Transfer (EFT) – Reference your payment with your invoice number and surname.

• Card Payments in person– A 1% surcharge applies.

• PayPal Payments – A 2.6% surcharge applies.

Please note, we do not accept personal cheques upon arrival.

• Deposits & Payments

  • A one-night deposit is required upon booking.

  • Full payment is required 14 days before arrival for peak period bookings.

  • Tariffs are subject to change without notice. Prices are confirmed only once full payment is received.

  • Personal cheques are not accepted upon arrival.

  Cancellations & Refunds

  • Cancellations Within 3 Days of Arrival: Deposits/payments are non-refundable unless the site/accommodation can be re-let for the same period. If re-let, a refund will be issued less a $40 administration fee.

  • Cancellations Outside 30 Days of Arrival: Deposits/payments may be refunded or credited for a future booking (valid for 12 months).

  • Shortened Stays: No refunds are available after check-in, even if you choose to leave early.

  • No-Shows: The full booking amount will be charged for no-shows.

  Re-Let Refund Policy

  • If a site/accommodation is re-let after a cancellation or early departure, a refund may be issued, less a $40 administration fee.

  • Refunds are calculated based on the re-let period, not the original booking duration.

  Emergency Closures & Park Safety

  • Pandemic Closures: If the park closes due to a pandemic outbreak, guests will receive a full refund or credit. Annual site fees are non-recoverable.

  • Catastrophic Fire Danger Days: The park must close. Credits or refunds may apply at management's discretion. Annual site fees are non-recoverable.

  • Stay updated via VicEmergency, CFA, and ABC Radio 774.

  For full details, visit our Terms & Conditions or Park Rules.

We offer clean and well-maintained amenities, including toilets, hot showers, a pool, laundry blocks, BBQ facilities, and recreational areas for relaxation.

For safety, glassware and alcohol are not permitted in the pool area. See our Park Map (https://jjp.au/map) for more details.

For the safety and comfort of all guests and to protect local wildlife, we have a no-dogs policy. Thank you for understanding.

Our office hours are 8:00 am to 6:00 pm. For emergencies outside these hours, please call (03) 5261 2932 and leave a detailed message. We will respond as soon as possible.

Guests arriving after 6:00 pm, including those making last-minute bookings, must have prior arrangements confirmed during office hours (8:00 am to 6:00 pm). This ensures a smooth check-in process. If unsure, please contact us early to avoid any inconvenience.

• +61 3 52612932

• Check-in: From 2:00 pm

• Check-out: By 10:00 am

If you require a late check-out, don't hesitate to get in touch with the office in advance. Fees may apply.

Visitors to Annual Holiday Sites:

Visitors to annual holiday sites are welcome! However, they must register at the office upon arrival and pay a fee of $10 per person, per night. Unregistered visitors may be asked to leave after 6:00 pm. This ensures the safety and enjoyment of all park guests.

Tourist Guests:

If you’re staying as a short-term or tourist guest, additional visitors are not permitted unless pre-approved by management. All bookings for tourist stays must be confirmed and paid before or upon arrival, and they are subject to availability.

The speed limit in the park is 5 km/h (walking pace) to ensure the safety of all guests, especially children.

To maintain a peaceful environment, quiet hours begin at 10:00 pm. We have a zero-tolerance policy for drunken or antisocial behaviour.

For any concerns call +61 3 52612932 for assistance.

Please check our on-site sales process for detailed steps on selling your van or cabin.

• https://jjp.au/sales

Jan Juc Caravan Park is located in a Bushfire Overlay Area, meaning fire safety is a top priority. For this reason:

• Liquid and solid fuel fires, including campfires and solid fuel BBQs, are strictly prohibited year-round.

• Total Fire Ban Days: Additional restrictions apply. Only approved gas appliances designed for meal preparation may be used, provided they comply with the total fire ban guidelines.
  https://www.cfa.vic.gov.au/warnings-restrictions/fire-bans-ratings-and-restrictions/can-i-or-cant-i

• Guests are encouraged to use the gas BBQs provided in the park’s designated facilities, which meet all safety requirements.

Stay informed about fire danger ratings and restrictions by monitoring the VicEmergency app or tuning into ABC Radio 774.

For emergencies, call our office at +61 (3) 5261 2932. In life-threatening situations, immediately call 000 for fire, medical, or police assistance.

Remember, always access more than one source for emergency information and warnings.

For more information, see our Emergency Management Plan — https://jjp.au/emp.

What is the Fire Danger Rating?

The Fire Danger Rating (FDR) indicates how dangerous a fire would be if one started. It helps communities and emergency services prepare for and respond to fire risks.

Fire Danger Ratings:

• Moderate – Plan and prepare.

• High – Be ready to act.

• Extreme – Take action now to protect life and property.

• Catastrophic – Leave bushfire risk areas well before danger arrives. Fires will be fast-moving, uncontrollable, and deadly. If a fire starts, survival is unlikely.

The higher the rating, the more dangerous the conditions. Jan Juc Caravan Park closes on Catastrophic Fire Danger Days, and guests must self-evacuate for safety.

• Check the current Fire Danger Rating for the Central Fire District:
  CFA Fire Danger Ratings – Central District

• Learn more about Fire Danger Ratings:
  What is the Fire Danger Rating?

• Real-time emergency warnings and updates:
  VicEmergency

A Total Fire Ban (TFB) day means that no fires are allowed in the open air due to extreme fire danger conditions. The risk of a fire starting and spreading rapidly is very high.

On a Total Fire Ban day:

• All solid and liquid fuel fires are prohibited, including wood-fired BBQs, campfires, and open flames​

• Gas and electric BBQs may only be used under strict conditions, including:

  • The BBQ must be in a stable, enclosed area designed for cooking​

  • A 3-metre clearance around the BBQ must be free of flammable materials​

  • A water source (hose or at least 10 litres of water) must be immediately available​

  • An adult must be present at all times while the BBQ is in use​

• No open-air burning, campfires, or incinerators can be used​

• Welding, grinding, and other spark-producing tools are restricted unless operated under strict fire safety conditions​

Check the official CFA guide on what you can and can't do on a Total Fire Ban day: CFA – Can I or Can't I?

Real-time emergency warnings and updates: VicEmergency

Jan Juc Caravan Park is located in a Bushfire Overlay Area, meaning fire danger ratings must be closely monitored. The CFA Fire Danger Ratings are:

• Moderate: Plan and prepare.

• High: Be ready to act.

• Extreme: Take action now to protect life and property.

• Catastrophic: For your survival, leave bushfire risk areas. If a fire starts and takes hold, lives are likely to be lost. These are the most dangerous conditions for a fire.

On Catastrophic Fire Danger Days:

• The park will be closed for safety.

• Guests must self-evacuate as early as possible before or on the day of declared catastrophic fire danger.

• Limited staff will be available, and emergency services may be unable to assist.

• Notices will be posted at the entrance to the park.

• An announcement will be made over the PA system informing all guests of evacuation procedures.

• Signage will be placed at the entrance, stating:
  "Park Closed Due to Catastrophic Fire Danger - For your survival, leave bushfire risk areas."

Stay updated via:

• VicEmergency app

• ABC Radio 774

• Official CFA updates

For more details, refer to our Emergency Management Plan.

Management may refuse bookings or eject guests for reasons including unpaid obligations, property damage, or antisocial behavior. We enforce these rules to maintain a safe and enjoyable environment for all guests. No refunds will be provided for ejections, and damages may incur additional charges.

Jan Juc Caravan Park has been welcoming guests since 1972. With over 50 years of history, the park has been a cherished destination for families, friends, and travellers seeking a relaxing and memorable coastal getaway.

• Park Rules: https://jjp.au/rules

• Park Map: https://jjp.au/map

• Emergency Management Plan: https://jjp.au/emp

• Real-time emergency warnings and updates:
  VicEmergency

• CFA Fire Danger Rating: https://www.cfa.vic.gov.au/warnings-restrictions/fire-bans-ratings-and-restrictions/total-fire-bans-fire-danger-ratings/central-fire-district

• On-Site Sale Process: https://jjp.au/sales

• ​Caravan parks and movable dwellings Regulations & CFA Guidelines: https://www.planning.vic.gov.au/guides-and-resources/building-policy/caravan-parks-and-movable-dwellings